Training at Work is a dynamic programme of hands-on learning and practice that delivers exceptional results. Its revolutionary approach helps managers to improve their service delivery, efficiency and staff engagement.

The TAW programme was developed from the Training Within Industry (TWI) Program, originating in the U.S. to boost industrial production and win WWII. This ‘train-the-trainer’ programme taught managers and supervisors to train and lead their people in the right way. Subsequently adopted to rebuild Japanese industry, TWI concepts were extended and developed by Toyota as part of the emerging Toyota Production System, the world’s first Lean Manufacturing Program. It has been tried, tested and proven to work all over the world.

Key advantages – 

The skills to succeed Participants learn about the skills required to achieve a consistent, structured approach to improving the performance of their teams – and how to apply them.

Learning by Doing

The effectiveness and retention of any training increases significantly when the learning is applied to actual work as part of the learning process. This practical application of the learning is locked in to the programme at all stages.

Return on Investment – 

The practical application of what participants learn delivers tangible improvements in the performance of their teams – resulting in better services, more efficiency and greater staff engagement and co-operation.

How does it work?

Knowledge of Organisational Responsibility

The TAW approach begins with an interactive one-day workshop which establishes the manager’s responsibilities for the high performance and growth of their team and the individuals in the team. This workshop also includes the importance of communication and cross functional cooperation.

Train the Trainer

A manager only gets results through the efforts of people. The manager must therefore be capable of training each member of their team how to do their work correctly, safely and conscientiously. Participants learn the four steps of instructing, preparing and planning the training. Every participant both delivers and receives instruction, thus gaining real ‘lived experience’ into how to be more effective. They will learn to:

• Understand the training process
• Set standards for the work
• Make a training plan
• Follow up to ensure it has been effective

Participants will also carry out real work-related exercises to start to embed the learning.


Good management means that the manager gets the people in their team to do what needs to be done, when and how it needs to be done, because team members actively want to do it. These workshops focus on the basic principles of good leadership and structured problem solving to strengthen managers’ relationships with their
team. Managers will learn:
• How to set goals, measure progress and
follow up with actions
• How to collect facts from different points of view
• A structured approach to handling problems
• How to evaluate options

Continuous Improvement

Without continuous improvement the organization will stand still. The participants will learn how to analyse and improve work and tasks in detail, so that that they can optimise the use of the resources – (people, materials and equipment) available. Participants learn how to break processes or tasks into their constituent operations, interrogate every stage systematically and generate suggestions for improvement. They will learn
• How to look at their work as a process
• About wastes and how to identify them
• How to document changes to the work
• How to apply their training skills to
implement changes Again, they will carry out real work-related exercises to start to embed the learning.


These advantages far outweigh the costs of the training; moreover, TAW’s benefits continue to be delivered over the long term.


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