OUR PEOPLE

Our team brings a wealth of experience from the housing and human resource professions as well as from manufacturing and together we offer a wide range of skills, which could help you become a high performing organisation.

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Andrew Schofield

Has been successfully transferring his Lean knowledge to managers and staff in the housing sector in recent years and helped them achieve exceptional improvements in performance and delivery. He has also worked with other public and not for profit organisations to help them improve their processes and results. His personal style and general management skills enable him to ensure that real, sustainable value is generated from his assignments. He is committed of working with and through people to manage change has enable them to own the changes and deliver sustained improvements.

Andrew´s key successes include:

• Meeting the challenge of the Japanese car manufacturers when they first came to Europe, winning work from them and making it sustainably profitable.

• Developing the Lean Methodology to help the public sector and social housing meet current financial challenges and deliver substantial improvements in both customer facing and back office functions.

• Developing and delivering training courses for Lean Leadership and Lean Management so that the skills are transferred successfully into their own organisations.



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Dave Skelton

David is an award winning lean expert. He has many years of experience in applying, coaching and managing lean implementations & transformations. He started his career as an apprentice electrician and over a 25 year period he had worked his way up to a senior management level for a large blue-chip manufacturing company. Dave`s extensive lean knowledge was nurtured, coached and trained by the world famous Mckinsey & Co whilst carrying out an extensive transformation within the Manufacturing plant. On leaving his post in 2011, David opened his first company. Using a lean methodology to set the structure of the company, Dave gained great insight into how lean plays a part in the success of start-ups giving them the edge whilst going through a scale up. As an Engineer David understands the M&E, Construction, Housing, FMCG and Facilities management sectors very well, he has helped develop and implement many lean projects within this sector. His ability to “know people” has given him great success in coaching individual’s and teams from all levels to succeed.
Dave is also: A school Governor (Resource Team), A local LEP board member, an IOEE member, An approved/registered growth coach for the Business Growth Service, A Lean Competency System certifier
Dave’s Key Success includes:
• Winning the prestigious Tim Baily award for lean excellence in 2012
• Creating a PPM system for over 500 machines, including SOPs, Work instructions and a team training system using TWI techniques. Year one a 45% reduction in lost production time.
• Increasing site wide production OEE by 35% in the first 3 months of change, and then increasing every month.
• Developing a comprehensive skills matrix with in access of 1000 training work instructions, with an individual matrix for each of the 300 employee`s. this included trained assessors and a structured in house training system, this system closed the skill gap within the organisation.
• Increasing the OEE from 35% percent to 88% whilst saving £28,000,000 per annum on one production line in the first 6 months of the lean transformation.

 



Ian Harries

Ian Harries

Ian has been in housing for over 30 years, the last 10 as a successful housing consultant helping organisations to raise themselves up from poor levels of service and value for money to excellent levels with excellent prospects of continual improvement. Adopting Lean consolidated everything he had previously learnt and enabled him to take things to the next level. He has an honours degree in Housing and is a chartered member of the Chartered Institute of Housing. He has been everything from a housing trainee to a Director of a comprehensive housing & property service, Government advisor and housing inspector. He is also a non-executive director of several large and small housing associations.

Ian’s key successes include:

• Achieving some of the highest performance in the housing sector with organisations that he has managed including arrears under 0.7% and average void turnarounds of 8 days.

• Helping organisations to get from poor to excellent services and value for money across all operations in fewer than 3 years.

• Helping organisations to save 10s of millions of pounds through greater efficiency, productivity and excellent procurement.

• Helping organisations to understand what their staff and customers really value and consequently increase staff and customer satisfaction to over 95% or more.



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Dr. Debbie Hay

Debbie has extensive experience as a consultant supporting organisations to improve, meet regulatory requirements and become more customer focused and efficient. She has served on national advisory groups on issues relating to governance, customer care and involvement. She has used her experience to develop a number of successful resident inspector teams and scrutiny groups across the country.

She has also supported organisations through change management, gap analysis, coaching, policy/strategy development and regulatory compliance with a focus on supporting staff and residents to be business critical and customer focussed. She is often brought in as a ‘fixer’ when structures and teams fail. She is an experienced trainer facilitator and conference speaker.

Key successes include:

•    Broad experience of housing practice through supporting many organisations to gain 2 and 3 stars inspection results between 2002 and 2010.  Latterly undertaking focussed service reviews and organisation wide health checks.
•    Developing activity based involvement that makes a difference and creating a range of tools and methodologies for resident inspector groups and scrutiny groups to use.
•    Developing a wide range of training courses and briefings for staff, customers, councillors and board members to enable implementation of new policy directives, organisational and governance changes.
•    Developing courses for national training agencies on a range of subjects including complaints, customer service, service user involvement, housing management, service review and value for money.
•    Coaching and supporting senior teams and staff  through change  and working with dysfunctional teams, groups and committees to change behaviour
•    Strategic oversight as a Board member of a national housing association 2000- 2010 and 2015 – Sanctuary and Guinness.
•    PhD in Tenant involvement in the organisational structure of housing associations 2000- 2009 at Exeter University



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Peter Jones

works as a consultant across sectors helping organisations and leaders to develop business plans, review and improve their leadership skills and make significant organisational changes to become more effective. He has advised senior people on governance issues, new ways of working and involving all levels of staff and setting the right stretching targets to achieve high performance results. In the public and not for profit sectors, he has worked with charities, government agencies about to be privatised as well as housing associations. He was a Board Member at Soha Housing based in Didcot. From 2005, he was Vice Chair of the shadow board of Watford Community Housing Trust when it prepared for stock transfer as a tenant-led organisation. He continued as Vice Chair until 2012.

Peter´s key successes include:



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