Ian has been in housing for over 30 years, the last 10 as a successful housing consultant helping organisations to raise themselves up from poor levels of service and value for money to excellent levels with excellent prospects of continual improvement. Adopting Lean consolidated everything he had previously learnt and enabled him to take things to the next level. He has an honours degree in Housing and is a chartered member of the Chartered Institute of Housing. He has been everything from a housing trainee to a Director of a comprehensive housing & property service, Government advisor and housing inspector. He is also a non-executive director of several large and small housing associations.
Ian’s key successes include:
• Achieving some of the highest performance in the housing sector with organisations that he has managed including arrears under 0.7% and average void turnarounds of 8 days.
• Helping organisations to get from poor to excellent services and value for money across all operations in fewer than 3 years.
• Helping organisations to save 10s of millions of pounds through greater efficiency, productivity and excellent procurement.
• Helping organisations to understand what their staff and customers really value and consequently increase staff and customer satisfaction to over 95% or more.